HOW DO I CHECK AVAILABILITY?
When browsing our website, you will find the "BOOK NOW" button located next to each villa name if available for the requested dates,
this means the villa is available with instant confirmation for at least 1 room. If the button is Grey with the words 'Unavailable'
it means there is no availability for the requested dates.
WHAT DOES 'ON REQUEST' MEAN?
On Request means that this particular villa is not available for immediate confirmation online as the villa requires the availability
to be checked by the villa prior to confirmation. Your booking details will be sent to the villa and confirmation will be sent within
24- 48 hours. If the villa is available your credit card will be automatically charged and you will be emailed a booking voucher.
I HAVE SUBMITTED A BOOKING – WHAT HAPPENS NOW?
An email voucher will be sent to the nominated email address with all the reservation details. Please print this voucher and take
with you when checking into the hotel.
HOW CAN I AMEND/CANCEL MY BOOKING?
Should you wish to amend or cancel your existing booking please send the details to our email address with your booking number and one
of our consultants will have a response for you between 24-48 hours.
ARE THERE AMENDMENT/CANCELLATION FEES?
Each villa has a different cancellation fee. These fees are shown on the last page before confirming your booking and also on the
confirmation voucher that is emailed to you.
DO I HAVE TO SUBMIT MY CREDIT CARD DETAILS ONLINE?
We encourage all our users to submit their credit card information via our secure online credit card form. This makes it easier
for us to process your booking requests quicker and more efficiently.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card is charged for the full amount immediately after you submit the credit card form, and the Confirmation Voucher is
then sent to the email address
I WAS SUBMITTING A BOOKING AND RECEIVED AN ERROR ON THE LAST STEP, HAS MY BOOKING CONFIRMED?
A message will show on the screen advising what the error means. The most common problems are incorrect credit details, insufficient
funds or simply a time out error. If you are unsure of the error please give us a call.
HOW DOES THE 'BOOK 4 NIGHTS & PAY 3' PROMOTION GET CALCULATED ON THE WEBSITE?
The total amount shown for your stay does include the free night online.
Free nights are advertised & calculated as an average per night across the total duration of your stay.
Normal nightly rate $239.89 x 4 nights = $959.56
Book 4 nights & Pay 3 $239.89 x 3 nights = $719.67
Total Amount with free night $719.67 for 4 nights
($719.67 ÷ 4 = $179.91 per night)
YOUR ARRIVAL IN BALI
HOW DOES CHECK IN PROCEDURES WORK WITH VILLAS?
Some villas do have reception facilities just like hotels. All you'll need to do is present your email confirmation upon check in.
Other villas are exclusive 1 villa properties and do not have a reception desk. At the time of booking please state your arrival time
and your villa manager will greet you at the villa. Some villas may also include airport transfers. Please state your flights details
in your booking online and a representative from the villa will await for you at the airport and you will be driven to the villa. If
transfers are not included we can add them to your booking for a small fee.
I WOULD LIKE TO HAVE A PERSONAL CHEF AT MY VILLA, WHAT ARE THE COSTS INVOLVED?
Some villas offer private chefs that are included in the nightly rate. The only additional fees to pay are the groceries &
beverages for each meal. If the chef is not included in the nightly rate we can arrange this for you once your booking is confirmed
from as little as AUD$25 per day.
IS HOUSEKEEPING SERVICES AVAILABLE?
Yes, most villas will include daily housekeeping services. The maid's services will include normal hotel housekeeping duties.
CAN A POOL FENCE BE HIRED FOR THE SAFETY OF MY CHILDREN?
Yes, we can arrange a pool fence. The fee is approximately
AUD$30 per night.
CAN YOU ARRANGE SPA SERVICES IN THE VILLA?
Yes, we can organise spa services. Services start from as little