-
 |
Perfect Services , Good Person , Nice People |
 |
TripAdvisor traveler rating: 5 of 5 stars
Manager Mr. Rudy Dan Staff Novotel Lainnya Yaitu Room Service And All Security ( Joko , Farid dan Laen-Laen nya ) Its The Best... Good Person , Good Service Nice People.. Terimah Kasih
...
Read More
-
 |
What a bizarre hotel |
 |
TripAdvisor traveler rating: 2 of 5 stars
Talk about first impressions ...tatty, scruffy, strange tired exteriors. And it doesn't get any better once you enter. Whoever designed this hotel must have been on magic mushrooms or worse ..a... Read More
-
 |
business |
 |
TripAdvisor traveler rating: 3 of 5 stars
I came to the hotel on sunday 25 March 2012 at approx 09.00 am. i made reservation thru agoda weeks before.
unfortunately i have to wait for the room, because there is no room available, in-fact... Read More
-
 |
excellent view |
 |
TripAdvisor traveler rating: 5 of 5 stars
The garden is amazing. Service good, location good, cleanlines excellent. Only I couldn't find European style breakfast and I don't understand why wifi internet is not free? Absolutely perfect... Read More
-
 |
Good Experience |
 |
TripAdvisor traveler rating: 4 of 5 stars
Hotel's new rooms are quite big, comfortable and clean. Bathroom is superb with all glass. However, they need to work on amenities. Their Mouthwash is horrible.
Good scenic beauty inside hotel.... Read More
-
 |
Really need improvement |
 |
TripAdvisor traveler rating: 2 of 5 stars
Location: 5 minutes from the station Wonokromo, 20 minutes from the station Gubeng, 45 minutes from the airport (normal road conditions)
Room: furniture needs to be updated, sheets and blankets... Read More
-
 |
Really bad |
 |
TripAdvisor traveler rating: 1 of 5 stars
The bed sheet were stained. The bath towels were in tone of grey. The room and furnitures are run down. The shower is not working well. The toothbrush provided was of the worst quality. Handphone... Read More
-
 |
time for renovation |
 |
TripAdvisor traveler rating: 3 of 5 stars
Old carpet in room dirty, stained and bad smell. No internet in room. Lights in room not good for reading.
For a "french hotel" , breakfast mostly for asian and not for european (bread selection... Read More
-
 |
Friendly & Warm hospitality...... |
 |
TripAdvisor traveler rating: 5 of 5 stars
i stayed @ Novotel , Surabaya for 5 nights , really i feel like home .
I found the hotel very clean , the staff very polite and restaurent staff also very friendly ,
The hotel service is very good ,...
Read More
-
 |
Need an Upgrade |
 |
TripAdvisor traveler rating: 3 of 5 stars
We had to wait for the room to be ready and were not informed when the room was ready. When we entered the room, I spotted that the room was not properly cleaned. The minibar was locked and no follow... Read More