Cantik Bali Villas was founded with the philosophy to provide you the Ultimate Bali Holiday Experience. It is a website operated by the Online Booking Group, an Australian company (ABN: 78 137 698198), with offices in Sydney and Bali.
With over 30 years experience in the hospitality industry and over 15 years experience managing online accommodation websites, you will be assured that you are dealing with a reputable and reliable Team.
June 2016 has marked the 4th year Anniversary since the launch of the Cantik Bali Villas website. Launched in June 2012 with just 70 villas, today there are over 800 villas on Cantik Bali Villas all over Bali at any budget. Over the last 4 years, Cantik Bali Villas has assisted over 40,000 guests to enjoy the Ultimate Bali Villa holiday.
So why do Australians prefer to book their Bali Villas through Cantik Bali Villas?
First of all, we are an Australian company with an Australian ABN number. Sure, there are many websites renting out Bali Villas on the internet, but most of them do not have any legal entity or are companies registered in another country. What legal rights or means of compensation would you have if something was to go wrong? Cantik Bali Villas also has an office in Bali with local staff that are available for any assistance.
Secondly, since we are an Australian company, all our rates are quoted in AUD, including all the taxes and service charges in Bali. There are no hidden extras. We also do not charge any credit card fees. As our credit card processing happens in Australia, we charge your credit card in AUD. There are no nasty foreign currency charges/fees on your credit card statement.
Thirdly, our Bali office staff contract directly with the villa owners in Bali or their appointed representatives. This allows us to offer the best prices as there is no middle man. We are also the first to be offered any last minute or early bird specials from the owners.
We are not just a booking site. We pride ourselves in providing you the Best Bali Experience:
• 100% SCAM FREE: We only deal with the true owners of the villas in Bali or their appointed management companies. We guarantee that all the villas on our website are "real" and do exist. We are so confident of this that we offer a "money back guarantee".
• HIGH QUALITY VILLAS: All our villas have been inspected and undergone strict Quality Assurance by our local Bali staff to ensure that you have a relaxing and trouble-free experience on your holiday.
• STANDARD INCLUSIONS: Many of our villas offer a welcome drink, cool towel and fruit basket on arrival, daily breakfast, housekeeping, butler service, overnight security and airport pick-up. Some villas will also come with your own private chef and your own private chauffeured car for 8 hours a day.
• ADDITIONAL SERVICES: If the above services are not included as standard inclusions, then our Sydney and Perth staff or local Bali staff would gladly organise them for you. Simply call us on 1300 85 95 65 (within Australia) or +612 9037 0378 from outside Australia.
• LOCAL BALI STAFF ASSISTANCE: Our local staff in Bali would gladly organise additional services such as onsite massages, your own private chef, babysitting and anything else that you would require to make your holiday as pleasant as possible.
• NO HIDDEN COSTS: We charge No Booking Fees and all the local Balinese Taxes are also included in all our rates. There are absolutely no hidden charges - All you pay is the price you see for the villas on our website.
• SECURE: We are 100% secure using the highest level of SSL security on the market today
• RELIABLE: We are an allied member of AFTA (Australian Federation of Travel Agents) and a member of PATA (Pacific and Asia Travel Association).
• BEST PRICE GUARANTEE: We offer a "Best Price Guarantee". If you can find the same Villa with the same conditions and inclusions on any other competitor's website, then we will beat or match the price. This is our guarantee to you! * conditions apply.
• CUSTOMER SERVICE: Our staff are available 8am - 6pm, 5 days a week should you need assistance.
We are here to make sure that you have the best holiday of your life!
Cantik Bali Villas is a website owned and operated by Online Booking Group. ABN: 78 137 698 198
Conditions of Best Price Guarantee:
1. Our Best Price Guarantee is only offered at the time of the booking and is not offered after you book and find a better rate on another online site.
2. The lower price is bookable online on another website and is still available when we check.
3. The lower price is for the same villa with same conditions:
o Exact same villa
o Same room type
o Same number of guests
o Same check-in and check-out dates
o Is inclusive of all local taxes and service charges in Bali
o Same cancellation policy
o Same inclusions as we offer with our rate - example breakfast, airport transfers, massages, chauffeur driver car, etc
o Advance booking rate, non-refundable rate etc
4. Our prices include all local taxes, no booking fees and no credit card fees. If the competitor's advertised rates are not inclusive of these fees and charges, then they will be added on when the final rates are compared.
We will be unable to provide Best Price Guarantee if:
1. After you have booked with us and you find another online website that runs a special promotion such as last minute deals, Flash deals, special discount promotion etc
2. If the lower rate is on a "Group Buying site", such as Groupon, Scoopon, Deals.com, etc
3. The rates are part of a package deal combined with airfares and/or other land transport
4. Or if you a get a better rate through or in combination with:
o Membership rates
o Corporate Discount rates
o Frequent stay rewards
o Loyalty points redemption
o Other 'reward' type programs or special promotions of the villa
o Any organization with rates intended for a specific group of individuals and are not meant for the general public
Why Book With Us?
CONVIENIENCE With over 300 villas on offer, we are an easy one stop shop for all your accommodation needs.
CHOICE We offer three star villas through to five – and even six – star possibilities.
NO FEES There are absolutely no reservation fees, no booking fees and no hidden extras. All local taxes are included
in the price.
SPECIALS We bring you up to date specials that are available 365 days in advance which means that you can book in advance
and ensure you get the best deal possible.
DIRECT ACCESS We have offices in Sydney & Bali. Give us a call with your enquiry and our experts will be happy to help.
PERSONAL TOUCH We don't anticipate any problems but we like to back up our service with representatives that are on
site in Bali.
GUARANTEE We promise you the best negotiated prices at all times for all our villas.
USER FRIENDLY We guarantee an easy online experience. We've got it all covered. Villas are listed from least to most
expensive so browsing is convenient and fun.
SECURE BOOKING You will never find yourself without the room you booked. We use the highest level of security with our
GEOTRUST SSL certificate the most powerful SSL encryption commercially available today.
HOW DO I CHECK AVAILABILITY?
When browsing our website, you will find the "BOOK NOW" button located next to each villa name if available for the requested dates,
this means the villa is available with instant confirmation for at least 1 room. If the button is Grey with the words 'Unavailable'
it means there is no availability for the requested dates.
WHAT DOES 'ON REQUEST' MEAN?
On Request means that this particular villa is not available for immediate confirmation online as the villa requires the availability
to be checked by the villa prior to confirmation. Your booking details will be sent to the villa and confirmation will be sent within
24- 48 hours. If the villa is available your credit card will be automatically charged and you will be emailed a booking voucher.
I HAVE SUBMITTED A BOOKING – WHAT HAPPENS NOW?
An email voucher will be sent to the nominated email address with all the reservation details. Please print this voucher and take
with you when checking into the hotel.
HOW CAN I AMEND/CANCEL MY BOOKING?
Should you wish to amend or cancel your existing booking please send the details to our email address with your booking number and one
of our consultants will have a response for you between 24-48 hours.
ARE THERE AMENDMENT/CANCELLATION FEES?
Each villa has a different cancellation fee. These fees are shown on the last page before confirming your booking and also on the
confirmation voucher that is emailed to you.
DO I HAVE TO SUBMIT MY CREDIT CARD DETAILS ONLINE?
We encourage all our users to submit their credit card information via our secure online credit card form. This makes it easier
for us to process your booking requests quicker and more efficiently.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card is charged for the full amount immediately after you submit the credit card form, and the Confirmation Voucher is
then sent to the email address
I WAS SUBMITTING A BOOKING AND RECEIVED AN ERROR ON THE LAST STEP, HAS MY BOOKING CONFIRMED?
A message will show on the screen advising what the error means. The most common problems are incorrect credit details, insufficient
funds or simply a time out error. If you are unsure of the error please give us a call.
HOW DOES THE 'BOOK 4 NIGHTS & PAY 3' PROMOTION GET CALCULATED ON THE WEBSITE?
The total amount shown for your stay does include the free night online.
Free nights are advertised & calculated as an average per night across the total duration of your stay.
Normal nightly rate $239.89 x 4 nights = $959.56
Book 4 nights & Pay 3 $239.89 x 3 nights = $719.67
Total Amount with free night $719.67 for 4 nights
($719.67 ÷ 4 = $179.91 per night)
YOUR ARRIVAL IN BALI
HOW DOES CHECK IN PROCEDURES WORK WITH VILLAS?
Some villas do have reception facilities just like hotels. All you'll need to do is present your email confirmation upon check in.
Other villas are exclusive 1 villa properties and do not have a reception desk. At the time of booking please state your arrival time
and your villa manager will greet you at the villa. Some villas may also include airport transfers. Please state your flights details
in your booking online and a representative from the villa will await for you at the airport and you will be driven to the villa. If
transfers are not included we can add them to your booking for a small fee.
I WOULD LIKE TO HAVE A PERSONAL CHEF AT MY VILLA, WHAT ARE THE COSTS INVOLVED?
Some villas offer private chefs that are included in the nightly rate. The only additional fees to pay are the groceries &
beverages for each meal. If the chef is not included in the nightly rate we can arrange this for you once your booking is confirmed
from as little as AUD$25 per day.
IS HOUSEKEEPING SERVICES AVAILABLE?
Yes, most villas will include daily housekeeping services. The maid's services will include normal hotel housekeeping duties.
CAN A POOL FENCE BE HIRED FOR THE SAFETY OF MY CHILDREN?
Yes, we can arrange a pool fence. The fee is approximately
AUD$30 per night.
CAN YOU ARRANGE SPA SERVICES IN THE VILLA?
Yes, we can organise spa services. Services start from as little