16 March 2020
ONLINE BOOKING GROUP PTY LTD (IN LIQUIDATION)
ACN 137 698 198
ALSO KNOWN AS “CANTIK BALI VILLAS”
Operating the following websites:
Please be advised that on 16 March 2020 the Company was placed into liquidation. The Company has stopped taking any further bookings. We are aware that this will cause disruption and financial loss to many customers.
Initial enquiries indicate that there are many customers that have placed bookings through the Company and who have paid either partly or fully in advance. I understand the Company has dealt with a large number of customers and entered deals that have a variety of terms of payments. The Company has also dealt with a large number of hotels, villas and other accommodation providers and has sometimes passed customer payments to the accommodation provider and sometimes not.
It is unknown at this stage whether the Company will be in a financial position to provide refunds to its customers, but any refunds will be paid as part of the liquidation process. At best, refunds are many months away and, at worst, no refund will be paid by the Company.
If you are a customer, it is suggested that you do the following:
1.Locate your booking vouchers;
2.Contact the hotel or villa directly to confirm whether they will honour your reservation;
3.If you made your payment to the Company by credit or debit card, contact your bank or financial institution immediately and enquire about obtaining a “chargeback” on your card;
4.If you have travel insurance, contact the insurer and follow their instructions to make a claim;
5.If you are unable to resolve your situation with the above steps and believe you are owed money, please register your claim with the liquidator by using this email address: firstname.lastname@example.org and provide your:
c.Booking reference number; and
d.An estimate of the refund due to you.
As long as you register your claim by email, the liquidator will be in contact with you by letter or email within 10 business days and will provide an update at that time.
Online Booking Group Pty Ltd (In Liquidation)